Shipping and Returns

Effective from: 20th October 2025
Updated: 1st July 2026

This policy explains how Floruna Life Ltd handles shipping, delivery, cancellations, returns, and refunds. It is written in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Shipping & Delivery

1.1 Delivery Areas

We deliver to the majority of the UK however, we are currently unable to deliver to:

Highlands and Islands of Scotland
Northern Ireland
Isle of Wight
Isle of Man
Isles of Scilly
Channel Islands

Postcodes we do not deliver to

Location
Isle of Wight	PO30	PO31	PO32	PO33	PO34	PO35	PO36	PO37	PO38	PO39
	PO40	PO41
Highlands and Islands of Scotland	AB31	AB33	AB34	AB35	AB36	AB37	AB38	AB45	AB52	AB53
	AB54	AB55	AB56
	FK17	FK18	FK19	FK20	FK21
	HS1	HS2	HS3	HS4	HS5	HS6	HS7	HS8	HS9
	IV1	IV2	IV3	IV10	IV11	IV12	IV13	IV14	IV15	IV16
	IV17	IV18	IV19	IV20	IV21	IV22	IV23	IV24	IV25	IV26
	IV27	IV28	IV30	IV31	IV32	IV36	IV40	IV41	IV42	IV43
	IV44	IV45	IV46	IV47	IV48	IV49	IV51	IV52	IV53	IV54
	IV55	IV56	IV99
	KA27	KA28
	KW1	KW2	KW3	KW5	KW6	KW7	KW8	KW9	KW10	KW11
	KW12	KW13	KW14	KW15	KW16	KW17
	PA20	PA21	PA22	PA23	PA24	PA25	PA26	PA27	PA28	PA29
	PA30	PA31	PA32	PA33	PA34	PA35	PA36	PA37	PA38	PA41
	PA42	PA43	PA44	PA45	PA46	PA47	PA48	PA49	PA60	PA61
	PA62	PA63	PA64	PA65	PA66	PA67	PA68	PA69	PA70	PA71
	PA72	PA73	PA74	PA75	PA76	PA77	PA78	PA80
	PH17	PH18	PH19	PH20	PH21	PH22	PH23	PH24	PH25	PH26
	PH30	PH31	PH32	PH33	PH34	PH35	PH36	PH37	PH38	PH39
	PH40	PH41	PH42	PH43	PH44	PH49	PH50
	ZE1	ZE2	ZE3
Northern Ireland	BT1	BT2	BT3	BT4	BT5	BT6	BT7	BT8	BT9	BT10
	BT11	BT12	BT13	BT14	BT15	BT16	BT17	BT18	BT19	BT20
	BT21	BT22	BT23	BT24	BT25	BT26	BT27	BT28	BT29	BT30
	BT31	BT32	BT33	BT34	BT35	BT36	BT37	BT38	BT39	BT40
	BT41	BT42	BT43	BT44	BT45	BT46	BT47	BT48	BT49	BT51
	BT52	BT53	BT54	BT55	BT56	BT57	BT58	BT60	BT61	BT62
	BT63	BT64	BT65	BT66	BT67	BT68	BT69	BT70	BT71	BT74
	BT75	BT76	BT77	BT78	BT79	BT80	BT81	BT82	BT92	BT93
	BT94
Isle of Man	IM1	IM2	IM3	IM4	IM5	IM6	IM7	IM8	IM9	IM99
Isles of Scilly	TR21	TR22	TR23	TR24	TR25
Guernsey	GY1	GY2	GY3	GY4	GY5	GY6	GY7	GY8	GY9	GY10
Jersey	JE1	JE2	JE3	JE4

1.2 Delivery Charges

Standard delivery charge: £7.00 (including VAT)
Free delivery available for orders £60 or over.
Delivery is via Parcelforce, Royal Mail or DPD. All deliveries are tracked and delivered Monday to Friday for Royal Mail and Parcelforce packages. DPD may deliver on Saturday.

1.3 Dispatch and Delivery Times

Orders placed before 14:00 (Monday–Friday) are dispatched the same working day.
Orders placed after 14:00 or on weekends/public holidays are dispatched the next working day.
Orders placed after 14:00 on Fridays will be dispatched the following Monday.
Typical delivery time is 3 to 5 working days after dispatch.
Please allow at least 3 working days during busy periods, adverse weather, or courier delays.
Deliveries should not be made at the weekend or on public holidays however, this is at the couriers discretion.

1.4 Order Limits

Minimum order value: £30

2. Cancellations, Returns & Refunds

2.1 Right to Cancel, Returns & Exclusions

You have the right to cancel your order within 14 days of receiving your goods, except where exclusions apply.

Exclusions:

We cannot accept returns of unsealed food items or perishable/short-life products for hygiene and safety reasons.
Only sealed, unopened items in resaleable condition may be returned at our discretion.

How to cancel and return items:

Contact us at orders@florunalife.co.uk to request a return and receive instructions.
Package the item securely. We recommend using a tracked or signed-for service for proof of postage.
Send the item to the fulfilment centre address provided above.

Liability:

You are responsible for the item until it is received by our fulfilment centre.
If the package is lost or delayed in transit, a refund cannot be issued until the goods are received.
For faulty or damaged goods, return postage will be covered if previously agreed with Floruna Life.

2.2 Refunds

Refunds will be issued to the original payment method within 14 days of receiving the returned goods, or within 14 days of confirming a refund is due if no return is required.
If the entire order is returned, we will refund the cost of the goods plus the original delivery charge up to our standard delivery rate.
For partial returns, only the cost of the returned items will be refunded; original delivery charges will not be included.

2.3 Faulty, Damaged, or Incorrect Goods

Refunds or replacements are issued only where it is clear that Floruna Life is at fault, e.g., damaged in transit or supplied incorrectly.
We cannot refund or replace items damaged after delivery, opened, or used.
We reserve the right to decline claims reasonably suspected to be fraudulent.
As ambient food items cannot be resold once returned, we do not typically request items to be sent back. Refund or replacement may be offered after reviewing evidence provided.
If a return is required for verification or quality control purposes, we will provide instructions. Floruna Life will cover the cost of return postage unless otherwise agreed.
Notify us within 30 days of delivery with photos showing the issue, packaging, and batch/best-before codes.

2.4 Orders Not Yet Dispatched

You may cancel an order before dispatch by contacting us at orders@florunalife.co.uk.
If the order has not yet been processed, we will cancel and issue a full refund.

3. Contact Information

Email: orders@florunalife.co.uk
Registered Business Address: 54 Mill Close, Trimley St. Martin, Felixstowe, Suffolk, IP11 0RW
Returns Address: Ceewhy Vancouver Ltd, Unit 3 Crown Yard, Heathfield, East Sussex. TN21 8QZ

4. Legal Compliance

This policy is designed to comply with:

Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013